We wish to let you know about our recent experience with our property at the above address. We met Mel when we requested help with an exit clean after a tenant was leaving. We originally brought the property through your agency several years ago and were impressed at that time so we decided to give you a call.
To put it mildly it was a shock to see the mess it was in and I was totally embarrassed because the tenant was also my daughter. It wasn’t an easy time and a lot of emotions were happening. Mel stepped in and completely calmed the waters in a very professional way. I was so relieved when she did this.
We were so impressed by the way that Mel then went about the clean up. She was always available to our requests. She kept us fully informed. When things needed a decision she discussed it with us. Mel had her trades connections that were good quality people. We checked the house over only a couple of times before it was put up for rental as we live in Sydney. We had such complete confidence in her ability to find the right people to rent, that we gave Mel our complete trust in her decision in who to let the rental to.
My husband David is a retired Chartered Accountant and has always had a distrust with Real Estate Agents due to his time in business. He has been so impressed with the professionalism of Mel, as she was always true to her word and straight to the point, which is important to him.
So we say Thank You to Mel for such a positive experience and that we hope to continue the relationship as the rental goes on.
Author: D & S Wynn